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Aug 21, 2020 at 08:17 AM

C4C web service messages when C4C is down

78 Views Last edit Aug 24, 2020 at 12:19 PM 2 rev

Hi All,

What happens to web service messages when C4C is down, meaning during quarterly release or regular maitenance windows?

Example:

1. If the integration between S/4HANA and C4C is setup, what happens if a BP is created in S4, does the message flow to C4C or does it get stuck in CPI?

2. If the email channel is configured for incoming emails to get created as tickets, what happens to incoming emails if C4C is down?

Regards,

Sahil