Unknown status of Extractor in solution manager

[pnagar]

Dear Experts,

I can see some extractors in unknown status as below,

and i am not sure what to do with them. Please update on this if you also faced this kind of issue.

[AtulKumarJain]

hi Prashant,

Please update more deatil about it,screeshot error log etc..

Best Regards,

Atul

[pnagar]

Dear atul.jain3,

Please find the status as below.these are the extractor in unknown status.

[AtulKumarJain]

Hi Prashant,

Please go through below sap link and follow it

https://help.sap.com/saphelp_sm71_sp13/helpdata/en/ba/533defc9724d47b636c5ddff28d456/content.htm?no_...

https://help.sap.com/saphelp_sm71_sp13/helpdata/en/26/21adef14074c118442f138d97fb072/content.htm?no_...

It will help narrow down the issue.

Best Regards,

Atul