Skip to Content

Tracking failed email sends

We have multiple email workflow rules to send emails from C4C Service Tickets to customers and our customers have non-verified email addresses. Administrators receive workflow rule failures when the email failed to send due to a bad email address but we would like general users to be able to find failed emails without needing to open workflow logs. Does anybody know of any way to report on failed emails maybe by reporting email workflow rule failures from analytics? Looking at the activities work centre, it is possible for a user to see all emails sent but no indication of failures at the receiver.

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Posted on Aug 17 at 09:57 PM

    Hi,

    AFAIK, As of today, there is no mechanism through which you can report on failed rules. However, SAP does provide a workflow setting that can be enabled to notify the end/business user as soon as a rule is marked with "Failed" status.

    workflow.png


    workflow.png (120.3 kB)
    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.