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Restrict the outbound channel email to specific team

former_member669589
Discoverer
0 Kudos

Good day,,

We need to restrict the outbound channel email to be display to specific team and admin only ,,and not all the employee can use the outbound channel email.

EX: we need to give the service team the access for this outbound channel to read and write and all other employee just read the interaction between the service team and the customer

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Answers (1)

Answers (1)

former_member226
Employee
Employee
0 Kudos

Hi,

You can make use of BADI RestrictFromAddress of http://sap.com/xi/AP/FO/Activity/Global name space and write a logic to filterout the partners/employee who are not suppose to see a particular channel.

For more details about the implementation pls checkout the blog: https://blogs.sap.com/2020/08/05/implementing-custom-badi-in-c4c-in-order-to-restrict-list-of-from-c....