Logon Waiting Time is very long

Dear Expert,

I got report from user that her user id takes time very long for logon SBO.

I went to check on workplace, I found that it took over than 5 minutes to logon (After input user name and password). When compared with my user id, it take time less than 15 sec. to logon.

User ID type of user is professional user while my user id is administrator user.

Could anyone kindly advise me how to get this issue solved?

Please advise,

Choke