SAP Conversational AI (1000 chats /month)?

Hello Everyone,

I would like to undersatnd the pricing of SAP CAI. As per pricing is concerned according to SAP they give you Block of 1000 chats per month for certain price. What does block of 1000 chats really mean? 1000 questions by the user? how does it work any idea?

Best Regards

Raiyaan