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"Memory Full" when exporting Crystal Reports to any format

Hi, we've been running Crystal Reports 2008 for several years (Version 12.0.0.549). We are connecting to an IBM i (AS/400) system via ODBC and retrieving data for several reports. These reports have run without issues for a long time. Within the last 2 months we have had virtually all of the users of these reports tell us that they are receiving the following error when trying to export after running a report:

Failed to export the report.

Click OK, then a second box comes up:

Memory Full.

Click OK and application stays open.

The most common export is to MS Excel, but I've tried every other option and had the same results.

I have a theory but right now no way to test it. The only major change to our environment is that we went from standalone copies of Microsoft Office to Office 365. So if there is a .DLL or other system file that CR 2008 uses this could be it. Anyone have any ideas on what the cause is or how to fix it?

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  • Posted on Aug 06, 2020 at 08:23 PM

    Is it the 32-bit version or the 64-bit version of Office 365? Crystal 2008 is 32-bit and requires the 32-bit versions of Office for exporting. Are you able to export to PDF, text, or csv without any issues? I don't have Crystal 2008 installed on my current laptop, but it was on my last one where I was able to export with no issues even though Office 365 was installed.

    Having said that, Crystal 2008 is old and has been out of support for over 5 years. Is there a particular reason why you need to keep the old version or could you upgrade to Crystal 2020, which is the latest version? Crystal 2020 is 64-bit and wouldn't have the same issues with Office 365.

    -Dell

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