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Vendors - Marketing Cloud

Hello Experts,

We have a requirements to upload Vendors into SMC, can we use Interaction Contacts to upload with a custom field "Is Vendor"? or do we need to upload them as "Accounts"? Can you pls suggest a good solution for uploading the vendors?

Thanks in advance.

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  • Best Answer
    Posted on Aug 10 at 01:35 PM

    Hi VR,

    Accounts are also Interaction Contacts (with Interaction Contact Type = 02).

    So I think it's a good solution to create a custom field for Business Context Corporate Accounts and upload the Accounts via OData or CSV.

    BR Tobias

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  • Posted on Aug 10 at 02:09 PM

    We've been thinking about this as well.

    We were also considering "Marketing Location". As a vendor sells your products, you could have a sales order at a particular vendor to an end consumer. So an interaction with two parties at once.

    There is the option, if your Vendor is an account, and your end consumer is an interaction contact, to use the "InteractionAdditionalInteractionContact" node on an interaction, however according to https://influence.sap.com/sap/ino/#/idea/240488 that object is not yet well embedded in all areas yet.

    But if the vendor would be created as a marketing location, that's a different object on the interaction.

    And with Marketing Location you could calculate an end consumer's most recent or most frequent vendor.

    So I'm still doubting between accounts and marketing location for the vendors. There may be disadvantages with the marketing location that I didn't think of yet. So any thoughts about that are welcome :)

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  • Posted on Aug 10 at 02:11 PM

    Hi VR,

    You can treat your Vendors as Accounts with IC_TYPE = 02, and create a Custom Field under Corporate Accounts.

    Once the field is created, you can use the OData API or Data File Load app for CSV upload.

    I hope this is helpful. Thank you.

    Best Regards,

    Kunal Bansal, SAP Marketing Consultant

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