I am creating an follow-up ticket from another ticket type using SDK with certain status ( Z1 = "New" && Substatus = "711" for new ticket ). I am setting this values in my code while creating the followup ticket. There is also an workflow that triggers an action on which is scheduled for "Created On" Event.
This workflow rule is not triggered when the followup ticket is created using the SDK code. But when i try to create the Ticket using the C4 UI, the workflow is triggered and can see that in the workflow changes tab. Now i am wondering if i need to trigger the workflow explicitly using ABSL or am i missing something in the ABSL code.
Thanks && warm regards