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Excel Report and interactive Analysis does not update online

Good Day

I want to make next question. Our client has sap HANA 9.2 PL 07 and excel 2010. They use reports in Excel Report and interactive analysis in SAP but there is one treport about Customer Receivables Aging that not update online. It takes more of three days to show information recent.


in SAP, when consulting Customer Receivables Aging report we have this information about a particular customer, 7 documents and 2 of them in july::

but in the same report excel, in excel reports and interactive analysis, for the same customer, the report of Customer Receivable Aging does not display the 2 documents of July:

in fact,we revice configurations in Excel but apparently it ins ok.

if the error occurs only with this report, ¿what setting should we revice? ¿Is it a SAP error or excel error? ¿is this error due to the configuration of this report?

thanks your for you kind attention

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