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is there any Gold Entity which holds Alphanumeric string in sap CAI

I have a scenario where the input is Alphanumeric eg: BOFCUS33POR, BKTRUS33050
is there any Gold entity which will take the Alphanumeric strings as input from the chat,
i have tried using Organisation, Person, Phone as well but they are not working,
Is there any other way to solve this with out creating custom entity?

can you help me here


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  • Hi Daniel Wroblewski,
    Yes I created a custom entity called BankID and added all the alphanumeric values to my custom entity, the problem I am facing is even when i enter numbers values the bot is treating it as BankID even though the intention is different, for eg: i have a requirement CID which is a number, so after passing the value to the bot its triggering fallback and the reason is Identified entity showing as BankID.

    how to make the input number as cid and not BankID
    and I also cant set the Enrichment matching strictness to 100 as per my use case scenario.

    can you help me here

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  • How would the bot know that this format of characters represents an entity? Would any collection of a single word with characters be recognized as a "string" entity?

    I would imagine not since there are tutorials for getting a tracking number from a customer, and this required defining a custom entity.

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1 Answer

  • Posted on Aug 02, 2020 at 06:21 AM

    I created a free entity with values like this as Bank ID: 4444pppp3222

    At first, the bot thought it was a number (and even location), but after 1 or 2 times going to the monitor tab and specifying that this was a bank ID, the bot could then differentiate between numbers and bank IDs. (Not sure this will continue, or if this is the proper procedure.)

    Can you try?

    I would imagine that the more variation there is in your Bank ID -- different lengths, sometimes letters sometimes numbers -- the more difficult it will be for the bot to be sure the input is a Bank ID.

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    • Hi Daniel Wroblewski, Thanks a lot for your reply,

      Yes, like you said my Bank ID is of different lengths and some of them starting with zero too.

      Yes, I have tried assigning in the monitor tab multiple times, If the given BankID string length > 10 and starting with digits, the Bot is recognizing as Location(if its starting with zero) and if the BankID having pure digits then the bot is recognizing as number.

      so after several times of training it in the monitor tab,the bot now working fine like intended.

      I think the more we train it... the more the bot learns.... not sure


      hixxf.png (8.7 kB)

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