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Telephony integration with SAP ByDesign


Please advise how to integrate telephony to SAP ByDesign with contact center software.

In this link, does it limit to only selected SAP BCM or selected partner?

It seem SAP Cloud for Customer having more flexible integration by live activity configuration but I don't see it in ByDesign.


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  • Best Answer
    Posted on Aug 05, 2020 at 09:17 PM

    Frings can provide a solution, via the SAP APP store


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