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My inbox tile shows 'x' items but is empty if you open the App Filter with Scenario Definition

I have a problem with My Inbox. I want to use the scenario definition to display only specific tasks in the inbox. I followed the official documentation e.g. this

https://wiki.scn.sap.com/wiki/display/SAPMOB/How+to+setup+My+Inbox+2.0+app
https://launchpad.support.sap.com/#/notes/2403063
https://launchpad.support.sap.com/#/notes/2504045

Unfortunately I always have the same problem that on the tile there is a number, but no items are displayed in the app.

In my opinion I configured everything correctly and followed the instructions exactly:

  • Filter is activated
  • Scenario definition was set
  • Task definition was set
  • Tile configuration refers to scenario ID
  • Maintain Task Names and Decision Options has been set

Strangely enough, I can filter for the task in the app and then the items were displayed.

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  • The "ABSENCE" scenario is on a single system
    I have tested it and defined a QM workflow as a scenario.
    There everything works as desired and only the QM tasks are displayed immediately.
    When I call the TaskDefinitionCollection I see a difference in the TaskDefinitionID in the different tasks:

    And when I now look at the request from the "My Inbox" app, it filters with the scenario "ABSENCE" to the task together with the workflow ID and step ID:

    But if I filter by task type in the "My Inbox" app, the system filters by the correct taskDefinitionID:

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3 Answers

  • Best Answer
    Posted on Aug 04, 2020 at 11:27 AM

    I solved it myself with the help of 2529531 and 2533115
    In principle, I have almost solved it myself but thanks for you help Laszlo Haladin
    In the scenario definition, the entire task type must be described under Task Definition as it is also executed in the OData Call mentioned above.
    As soon as I have completed the task type with it, everything works as desired


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  • Posted on Aug 04, 2020 at 07:04 AM

    Hi Marian,

    first check that the My inbox tile parameters are set properly:

    https://help.sap.com/viewer/d2c296c4f32d4f2a9e3752f58d5ef222/2.0%202017-05/en-US/41fd595461fce630e10000000a44538d.html

    Configuring SAP Fiori Launchpad for Scenario-Specific Tile

    Parameters: Enter scenarioId=<ID of your scenario>&listSize=<number of items you want to display on your list screen>&showAdditionalAttributes=<true or false>.

    where

    • scenarioID is mandatory

    You need to set scenarioID in the service URL and in the parameters section.


    Another thing is the global filterint on backend side:

    https://launchpad.support.sap.com/#/notes/2582583

    (check task filter on backend side...but should not be active in frontend client).

    Best Regards
    Laszlo

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    • Hi lazslo,

      I noticed something.
      The "ABSENCE" scenario is on a single system
      I have tested it and defined a QM workflow as a scenario.
      There everything works as desired and only the QM tasks are displayed immediately.
      When I call the TaskDefinitionCollection I see a difference in the TaskDefinitionID in the different tasks:

      And when I now look at the request from the "My Inbox" app, it filters with the scenario "ABSENCE" to the task together with the workflow ID and step ID:

      But if I filter by task type in the "My Inbox" app, the system filters by the correct taskDefinitionID:

      Can you understand this?

  • Posted on Aug 04, 2020 at 08:56 AM

    Hi,

    What are the product version for frontend - backend systems:

    SAP_BASIS

    SAP_GWFND (or if its older IW_PGW and IW_BEP).

    BR
    Laszlo

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