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Aug 04, 2020 at 06:53 AM

My inbox tile shows 'x' items but is empty if you open the App Filter with Scenario Definition

172 Views Last edit Aug 04, 2020 at 06:56 AM 3 rev

I have a problem with My Inbox. I want to use the scenario definition to display only specific tasks in the inbox. I followed the official documentation e.g. this

https://wiki.scn.sap.com/wiki/display/SAPMOB/How+to+setup+My+Inbox+2.0+app
https://launchpad.support.sap.com/#/notes/2403063
https://launchpad.support.sap.com/#/notes/2504045

Unfortunately I always have the same problem that on the tile there is a number, but no items are displayed in the app.

In my opinion I configured everything correctly and followed the instructions exactly:

  • Filter is activated
  • Scenario definition was set
  • Task definition was set
  • Tile configuration refers to scenario ID
  • Maintain Task Names and Decision Options has been set

Strangely enough, I can filter for the task in the app and then the items were displayed.