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Where to look up the saved variables in the Moniter tab in sap CAI

Hi,

I have created a skill save feedback and I am asking user to enter value between 1 to 5 and I am saving the input in a variable feedback and closing the chat, now i want to check what is the value that all my users are giving as feedback in the monitor tab.
Is there any tab in monitor tab where i can see all the saved variables during the chat so that i can improve my bot?

Can you help me here.

Thanks
Kishore

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1 Answer

  • Best Answer
    Posted on Aug 01 at 03:08 PM

    Hi Kishore,

    I can think of two ways for your requirement.

    One way is to go to Monitoring tab and filter on your feedback intent. The responses can be fetched and downloaded.

    You might also be able to filter based on the feedback memory value.

    The other option that I could think of was to trigger a external service call which stores your feedback to any third party survey analytics tool.

    Best Regards,

    Rohit

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