Skip to Content
-3

support tickets. L1,L2,L3,L4.

Hello, I have some confusion in the level of support tickets. L1,L2,L3,L4. What queries are raised in these levels of support. I know that they are priority based but what are the most familier queries in this L1,L2,L3. Thanks in advance.

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

2 Answers

  • Posted on Aug 02 at 07:33 AM

    Hi,

    L1 and L2, are basic level supports like User ID maintenance, small configuration changes, Batch jobs etc., and L3 L4 is advance level of support like OSS Note implementation, enhancement of transactions etc.,

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Aug 02 at 01:21 PM

    Based on complexity, L1 is lower complex one and L4 is the very very more complex

    [most difficult] one....... but you can find all kind of support tickets here in SCN!

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.