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Upgrading Windows Server 2008 with Crystal Reports 9

Hi, we are upgrading our current Windows 2008 server which has which has Crystal Reports 9.

We run it via an IIS classic asp web server.

Would we be able to install Crystal Reports 9 on a newer Windows Server 2016? If not then what options do we have to upgrade?


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    Posted on Aug 03, 2020 at 02:57 PM

    This is a bit of a challenge because Crystal 9 has been out of support for @15 years. Win Server 2016 probably will not have the correct C++ libraries for running it. So, first off, I would look at Programs and Features for the old server to find which versions of the Microsoft Visual C++ libraries are installed. Crystal 9 is 32-bit, so you will need to install one or more of the older 32-bit versions of those libraries in order for it to work. This must be done prior to installing Crystal.

    When you install Crystal, find the setup.exe, right-click on it and select Troubleshoot Compatibility, follow the wizard and set the compatibility to Windows XP. Note that this means that you won't be able to install from a CD - you'll have to copy the files to the a hard drive on the server. After the compatibility is set, right-click on setup.exe and select "Run as Administrator" so that the install can create the necessary registry settings.

    Finally, when you configure your application in IIS, you'll need to establish a 32-bit application pool to run it in.

    There is no guarantee that this process will work, but it's worth a shot because your only upgrade path would be to rewrite your application as an ASP .NET app.


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  • Posted on Aug 05, 2020 at 05:05 PM

    Hi Dell,

    Thank you for replying back.

    Good advice. I did what you suggested and it has worked.


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