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Cannot execute dunning

i want to excecute dunning run but i get the following error message : Document & has payment method for incoming payments, no dunning notice. all my customers have payments method, is there any oss note or solution i can do to execute the dunning ?

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  • Posted on Aug 01, 2020 at 04:15 AM

    Hello Rabab El Amrani

    When a line item is having a payment method, one can not generate a dunning notice. Because the payment method is related to automatic payment. The item is linked to a vendor open item and the customer item will be cleared with F110 due to vendor and customer line items being linked.

    The only possibility is that, you need to block the line item till the payment is received. If a line item with payment method is blocked for payment, the system picks up the line item for dunning.

    Hope this helps

    Thanks & regards

    Sanil Bhandari

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