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author's profile photo Nivetha Sruthi R B
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Nivetha Sruthi R B

Server-Side Error in Trial Account

Posted on Jul 29, 2020 at 09:26 AM 24 Views

Hi,

When i tried to open my neo trail account i am getting a server side error as mentioned in the below screenshot , I also tried logging out and accessing the Mobile Services cockpit again but still same error message pops up.Can any one help me regarding this issue?

Regards,

Nivetha Sruthi

server-side-error.png (624.9 kB)
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  • author's profile photo Akos Grabecz
    Akos Grabecz
    Posted on Jul 29, 2020 at 09:34 AM
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    Hi Nivetha,

    You probably just have to wait for it to get resolved. In trial accounts there can be downtimes due to version roll-outs or other maintenance jobs. Such issues don't happen in prod accounts, or if they must happen then users receive notifications in advance.

    Thanks and best regards,
    Ákos

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  • author's profile photo Jitendra Kansal
    Jitendra Kansal
    Posted on Jul 29, 2020 at 09:34 AM
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    Nivetha Sruthi R B

    works fine in my NEO trial account. Could you open the Mobile Services cockpit page in a private/incognito window and see if this helps?

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