B1IF - Installation hangs on "Importing files to BizStore" on B1H

[dan_jordan]

I have been trying to install the integration framework on B1H for some time now. Whenever I run the installation application, it gets to approximately 80% and just hangs at "importing files to BizStore". There is no indication that anything is wrong, but the installation never proceeds beyond that point. Any ideas?

[nidhisingh14]

Dear dan.jordan

Did you place the installation setup somewhere on the same server directly where you are installing Integration Framework and you have some free space to complete the installation. In case B1if is installed but not completely , please follow the cleanup as mentioned below :

1. Uninstall the Integration Component

2. Clean up the folder %temp%

3. Delete the folder, where the integration component were previously installed, if it exists 4. Delete B1if / IFSERV database schema

5. Remove antivirus and firewall protection

6. Remove the Java from add-removeprograms section, if exists

7. Delete the hidden folder named "Zero G Registry" in "C:\Program Files (x86)\". If you do notsee this folder, change the settings in Windows Explorer to show hidden files/folders

8. Open Windows Registry and delete the key folders below: ----

32-bit server: HKEY_LOCAL_MACHINE\SOFTWARE\SAP\Business One Integration 32-bit server:HKEY_LOCAL_MACHINE\SOFTWARE\Apache Software Foundation\Procrun 2.0\Tomcat6 ----

64-bit server:HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SAP\Business One Integration 64-bit server:HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\Tomcat6

9. From SQLServer Management Studio, go to SBOCOMMON database and delete/truncate all records from these 3 tables: SLSP, SLSPP, and SEVT.

10. Reboot the computer

11. Install the Integration component again

12. Restart the Integration service.

If you will still face issue, please create support incident.

Kind Regards
Nidhi Singh
SAP Business One Support

[msundararaja_perumal]

Hello,

Please increase the memory for the Tomcat Application, the default allocation is only 2GB increase it according to your resource consumption, under the Integration Server folder of SAP Business One and also create multiple DI Proxy Server (make sure you create 64 bit and not 32 bit), which will spread the resource load.

Thanks.

[dan_jordan]

Thank you for your reply.

It turns out that if I waited long enough (about 2 hours), the first message would come back, which I found in the "lax" log in the %temp% directory:

HARD EXCEPTION OCCURED:
----------
com.sap.b1i.bizprocessor.BizProcException: BPE001 Nested exception: com.sap.db.jdbc.exceptions.JDBCDriverException: SAP DBTech JDBC: Object is closed: com.sap.db.jdbc.translators.GetvalLob@57654d

This was after I had upgraded to 9.3 PL14, so the issue is still there, whatever it is.

This is occurring during the installation of B1if, so Tomcat isn't even running at this point.

I did try to run the setup program allocating 2 GB for the JVM during installation, since increasing the max JVM heap seemed to help with importing BizStore files in earlier versions. This doesn't seem to help in my case, though:

setup -jvmxmx 2048m

I am installing this on an image that was based on the 9.3 PL04 solution in the SAP Cloud Appliance Library. I must be missing something; it shouldn't be this difficult to install.

Thanks,

Dan

[dan_jordan]

Hello Nidhi,

Thank you for your reply. I am still getting the same results.

A colleague suggested upgrading the system to 9.3 PL14 since it's on 9.3 PL04 and it's a development system. So I will try that first and see whether the integration framework will install successfully.

I will probably need to create an incident if that doesn't help.

Thanks,

Dan Jordan