I do not understand why you seek help from SD functional consultants
for tasks which are typically handled by system administrators 🙂
As
a start - correlation does not necessarily mean causation. The first
step is to make sure that the only thing that changed is Adobe Acrobat
update and not other applications, Windows updates, etc.
Also, if I
had to troubleshoot such problem, I would test after resetting the
security settings in SAPGUI, I would test with an account with
administrative privileges in order to minimize the impact of
insufficient rights to perform a specific action.
Another
important thing is to test with different SAPGUI patch levels (I assume
that you have 7.60, but which PL - it is not clear. Try also with the
latest available patch from the Support Portal, it could be that the
problem was already solved in a newer patch. It does not hurt to try
with older PL as well, it may be a recently introduced bug. I would also
try with a clean installation of SAPGUI.
Of course, you can
also try with a different PDF software - if this works correctly, at
least you have some workaround other than using an older PDF software
version until the problem is fixed.
By the way, if you search notes in
the support portal for sapgui crash and filter the result by FAQ, How To
and Help for error analysis you will find a few useful notes that can
shed some light on what is going on.
It still makes a lot of
sense to ask your local administrator to help you, they probably have
more experience in troubleshooting SAPGUI problems than most functional consultants.
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