CLOUD FOR CUSTOMER

Hi Maria.

There's a variety of possible causes for this. To start you can try the following to resolve:

1) Remove the app entirely from the device and install it again, so you have a clean and updated version of it.

2) Check how is the connection. Sometimes the app will be stuck on the loading page if there's something blocking the communication with the server, so make sure you don't have any proxy, VPN, etc that could be causing this. You can try to connect through a clean network connection to test.

3) I see there's a message on the app screen "The Logon Profile Already Exists". Please make sure you have enabled the Multiple Logon function in the settings (Gear icon) if you want to use different users on the same device.

Diego