Integracion de Materiales SAP FSM to SAP C4C

Hi all

I have integrated in C4C the ticket with the SAP FSM Service Call.

In FSM I release some materials with different codes ((Example 145, 264, 800)

these are replicated to the ticket in C4C, 'but with the same material code (Example: 100,100,100).

Create a rule in c4c Adm -> Social ---> "Rules to Determine Ticket Item Product and / or Item Processing Type" rule determines the "Product ID" to (100).

It is possible that in a single rule it is possible that the two solutions maintain the material codes.

Regards,