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Integracion de Materiales SAP FSM to SAP C4C

Hi all

I have integrated in C4C the ticket with the SAP FSM Service Call.

In FSM I release some materials with different codes ((Example 145, 264, 800)

these are replicated to the ticket in C4C, 'but with the same material code (Example: 100,100,100).

Create a rule in c4c Adm -> Social ---> "Rules to Determine Ticket Item Product and / or Item Processing Type" rule determines the "Product ID" to (100).

It is possible that in a single rule it is possible that the two solutions maintain the material codes.


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2 Answers

  • Posted on Jul 27, 2020 at 08:01 AM

    Under Rules to Determine Ticket Item Product and/or Item Processing Type , product ID is an OVS field which will be determined and this allows only selection of one ID (you can't select two values for this field.), which is the Internal Id of the product.

    Nevertheless , in the table/Advanced Search as well, you can add the Column/field External ID , which will help you to identify the right Product while creating the Rules.

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  • Posted on Jul 28, 2020 at 06:24 AM

    The functionality is designed to identify the item processing type and product ID and , so if you have a different products being created every day (but why ?, is there a business need to create daily products , which over a period of time would be Vast) , i would say creating rules for every possible product is not the correct way as rules need to be as precise as possible and too many rules will impact the performance.

    You need to identify a use case , to see what all combinations are being used to identify a product or are there few common combinations for which there will be a unique set of products. so that it is not repetitive

    If none of the scenarios match your use case , the last option would be to create a one-to-one relationship for each product and item type (which i wouldn't suggest to implement) , instead you can use PDI to identify a way out for this implementation.

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