Integracion de Materiales SAP FSM to SAP C4C

[mauricio_espinoza3]

Hi all

I have integrated in C4C the ticket with the SAP FSM Service Call.

In FSM I release some materials with different codes ((Example 145, 264, 800)

these are replicated to the ticket in C4C, 'but with the same material code (Example: 100,100,100).

Create a rule in c4c Adm -> Social ---> "Rules to Determine Ticket Item Product and / or Item Processing Type" rule determines the "Product ID" to (100).

It is possible that in a single rule it is possible that the two solutions maintain the material codes.

Regards,

[PrasanthArya]

The functionality is designed to identify the item processing type and product ID and , so if you have a different products being created every day (but why ?, is there a business need to create daily products , which over a period of time would be Vast) , i would say creating rules for every possible product is not the correct way as rules need to be as precise as possible and too many rules will impact the performance.

You need to identify a use case , to see what all combinations are being used to identify a product or are there few common combinations for which there will be a unique set of products. so that it is not repetitive

If none of the scenarios match your use case , the last option would be to create a one-to-one relationship for each product and item type (which i wouldn't suggest to implement) , instead you can use PDI to identify a way out for this implementation.

[mauricio_espinoza3]

Hi, I will give you an example of a scenario

1. Company XXX sells an ATM that is managed as a serial equipment.

2. When the client requests a Technical Support Ticket, the technician diagnoses the equipment and it is these parts (Example: Keyboard part: 343LX, Monitor part: 334TRS, Flusher part: 23422LL, etc)

3. The technician in your app (FSM) searches the inventory for the parts of point 2. When not finding the parts, requests a purchase order is created.

4. The purchasing center requests these parts and enters the SAP MM inventory with stock for each part.

5. At the end in C4C, THE ticket is released to S4HANA and creates a sales order (SAP SD) with the 3 materials to subsequently create Goods issue (picking).

I don't know if you have any suggestions?

[PrasanthArya]

I can't think of a way forward 😞

[PrasanthArya]

Under Rules to Determine Ticket Item Product and/or Item Processing Type , product ID is an OVS field which will be determined and this allows only selection of one ID (you can't select two values for this field.), which is the Internal Id of the product.

Nevertheless , in the table/Advanced Search as well, you can add the Column/field External ID , which will help you to identify the right Product while creating the Rules.

[mauricio_espinoza3]

Regards

Consult you I have 10720 products integrated to FSM and I create daily approximately 100 products. By reviewing the answer, do I understand that I should create rules for the quantity of products and have a one-to-one relationship?

is this correct.