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Jul 24, 2020 at 08:25 AM

C4C > SMC Interest Replication


Morning Experts,

We need to compare contact consistency between C4C and SMC, as interests from C4C are not replicating for some contacts. Usually this is due to a mapping issues, such as regions not being maintained in SMC. Once this is known, it can be fixed, the difficult part, however, is doing the comparison as using CDS views or Export Definitions requires data manipulation in Excel as interests are exported differently in SMC vs C4C. Without doing the comparison, it is difficult to pinpoint which contacts are missing interests.

Does anyone know of an easier what to export and compare interests? Or is there a better approach?