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C4C > SMC Interest Replication

Morning Experts,

We need to compare contact consistency between C4C and SMC, as interests from C4C are not replicating for some contacts. Usually this is due to a mapping issues, such as regions not being maintained in SMC. Once this is known, it can be fixed, the difficult part, however, is doing the comparison as using CDS views or Export Definitions requires data manipulation in Excel as interests are exported differently in SMC vs C4C. Without doing the comparison, it is difficult to pinpoint which contacts are missing interests.

Does anyone know of an easier what to export and compare interests? Or is there a better approach?

Thanks

Bradley

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3 Answers

  • Posted on Jul 24, 2020 at 08:59 AM
    We need to compare contact consistency between C4C and SMC, as interests from C4C are not replicating for some contacts

    Hi Bradley Mursell

    Are you replicating 'Interest' from C4C to SMC ?

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  • Posted on Jul 24, 2020 at 11:13 AM

    Hi Kamesh Kumar R D ,

    Yes, we have three interest fields in C4C within the Contact Object. The interests are replicated in SMC as interaction

    Thanks

    Bradley

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  • Posted on Jul 24, 2020 at 03:01 PM

    Hi Bradley Mursell

    Thanks for the clarification.

    Since you are generating Interactions for the custom interest, you can try to segment the Contacts via Segmentation and identify contacts which are missing interest.

    Use Contacts profile as base and add Interaction Type as a filter and identify the Contacts which are missing Interests(missing interaction).

    Cheers

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