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SUM stuck at 0%

Hi,

Running SUM on java stack to update note 2934135, it stuck at 0%.

SUM version 1 SP25
Host agent :
kernel release 721

kernel make variant 721_REL compiled on Linux GNU SLES-9 x86_64 cc4.1.2 for linuxx86_64 compiled for 64 BIT compilation mode Non-Unicode compile time May 9 2020 06:32:11

patch number 47

latest change number 1996993

Gone through the SUM wiki:
https://wiki.scn.sap.com/wiki/display/SL/Troubleshooting+Issues+with+the+SUM+SL+Common+UI
Everything looks correct.

What could be the issue ?
Appreciate for any input.

Thank you
Welly

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  • HI Welly,

    Check the host agent log files in the /usr/sap/hostctrl/work directory they may provide some information on what the problem is.

  • Thanks David.
    I found these errors below. I wonder why it is looking for certificate from peer while I am using http port 1128 ?

    Regards


    [Thr 140363715258112] >> ---------- Begin of Secu-SSL Errorstack ---------- >>
    [Thr 140363715258112] 0x20001046 | SAPCRYPTOLIB | SSL_accept
    [Thr 140363715258112] SSL API error
    [Thr 140363715258112] received a fatal TLS certificate unknown alert message from the peer
    [Thr 140363715258112] 0xa0600263 | SSL | ssl3_accept
    [Thr 140363715258112] received a fatal TLS certificate unknown alert message from the peer
    [Thr 140363715258112] 0xa0600263 | SSL | ssl3_read_bytes
    [Thr 140363715258112] received a fatal TLS certificate unknown alert message from the peer
    [Thr 140363715258112] << ---------- End of Secu-SSL Errorstack ---------
    
    
    
    
    
    
    [Thr 140363891668864] = Success -- SapCryptoLib SSL ready!
    [Thr 140363891668864] =================================================
    [Thr 140363891668864] 
    Starting WebService SSL thread
    Starting WebService thread
    Webservice SSL thread started, listening on port 1129
    Trusted https connect via Unix domain socket '/tmp/.sapstream1129' enabled.
    Webservice thread started, listening on port 1128
    Trusted http connect via Unix domain socket '/tmp/.sapstream1128' enabled.
    
  • Can you telnet to port 1128 on the host?

    Sometimes it helped me to use the ip nstead of the hostname.

    In icm_filter_rules in ../global/security/data you could comment out every line and restart the sapservice (sapcontrol .. -function RestartService) and then start the SUM again.

Related questions

1 Answer

  • Posted on Sep 07 at 06:46 AM

    Got the same issue, fixed it through the following notes:

    2913760 - SUM hangs on screen "Process execution in progress"

    2475146 - SUM : logon via SAP Host Agent is failing "Unable to locate the requested resource" or "<hostname>\<sidadm> is not authorized to process the operation ExecuteOperation"

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