Skip to Content

CR 2013 SP12 installer stops working on Windows 10

I am running 51053445_Crystal_Reports_2013_SP12\DATA_UNITS\CrystalReports\setup.exe. The installer launches. I am able to enter my product code. I select my language 'English'. I choose a Typical install. I click next on the Start Installation section. The installer starts and immediately quits. I receive no error messages. There is nothing being installed in the program files either. What is happening? I had CR 2013 installed on my previous Windows 10 laptop, so I am not sure what is different.

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

2 Answers

  • Posted on Jul 27, 2020 at 08:52 PM

    Try right clicking on the setup.exe and choose run as administrator.

    If that doesn't work then when extracting choose a location if you can, the temp folder it uses may have permission issues or a previous failed install may partially be there.

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Jul 28, 2020 at 03:51 PM

    In addition to running setup.exe as administrator, I would shorten the path to setup.exe, possibly by renaming the "51053445_Crystal_Reports_2013_SP12" folder to something like "CR". You might be hitting a Windows path length limit. Also, make sure you're running the install from files on your machine, not from a network folder.


    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.