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Substitution not working!

Hello Experts,

I'm trying out the substitution in a PR flexible workflow (TS2000714) in S/4 HANA 1909 on prem but for some reason the task is not getting delivered to the Myinbox app of the substitute user. Anyone who has manage to make this work or any available guide?

I have done the steps below:

Step 1. Configured the classification and substitution profile in SPRO

Step 2. Updated the classification of task TS2000714 base on the config on step 1

Step 3 Provided a substitute user (unplanned)

Step 4 Set the original user on sick leave on my testing datesubstitute-user.png

Step 5 - Activated the substitute for function and a confirmation pop up was displayed.

unplanned-settings.png

Thanks,

Dimmak

9rnpw.png (44.5 kB)
absence.png (60.9 kB)
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2 Answers

  • Posted on Jul 22, 2020 at 03:01 PM

    Hi

    Is it a planned substitution or unplanned ?

    If Unplanned has the substitute ask for the work item of the approver ?

    Can you show us the screen shot of the inbox of the substitute and action made ?

    Cheers

    Stephane

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  • Posted on Jul 22, 2020 at 10:52 PM

    Hi

    If the item is already reserved then the item will now show in the SAP Inbox. Please check workflow log whether the dialog item is in ready status.

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