Searching Packages By Delivery Name In Business Objects 4.2

Hello. In the old Business Objects 4.1, the QA Team was able to search Delivery information(Name & Zip Code) for distress packages with missing and damaged labels. However, in Business Objects 4.2 when we chose those options it said the Data could not be found. When searching with only the zip code, it brings up numerous pages but the name of the Recipient is never found. This information is very vital to our QA operations as we receive numerous distress packages with damaged and missing labels. Please help if possible, or point us in the right direction for help. Thanks,