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the job REFRESH_ADMIN_DATA_FROM_SUPPORT using the wrong customer number

HI Experts,

the job REFRESH_ADMIN_DATA_FROM_SUPPORT and SEND_SYSTEM_RELATIONSHIP_TO_SUPP are running in the Solman system and finishing successfully, but its reading the wrong customer number therefore giving the message - Your user has no SAP Support Portal user assigned. Kindly suggest where to change the customer number so that the correct we can connect to SAP via the correct customer number.

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2 Answers

  • Posted on Jul 17, 2020 at 06:43 AM

    Hi Ajay,

    For these jobs, an S-user from SAP Support Portal must be assigned to the SAP Solution Manager user who runs this report (mostly SOLMAN_BTC), in transaction AISUSER.

    Is correct "contact person' mapped to SOLMAN_BTC is AISUSER?

    It will be numerical excluding S00 of the S-User e.g. if S-user is S00xxxxxxx , it should be SOLMAN_BTC xxxxxxx.

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  • Posted on Jul 17, 2020 at 06:48 AM

    Hi Ajay ji.

    Refer the SAP notes 1151450 & 1490774 it may help you to resolve the issue



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