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Jul 22, 2020 at 05:08 AM

Issue Regarding Chatbot using SAP CAI Entity


I Need your help in Chatbot using SAP Conversation AI tool.

In SAP CAI tool, when I create expression (keywords) then it set default SAP entity with some expression.

I use SAP ChatBot with HRMS product. In which I am managing employee details, PF Balance, Leave Balance, LTA Balance, etc.

When I create "PF Balance" expression(keyword) then it uses the default SAP " ORGANIZATION " entity. Same as when I create "LTA Balance" expression(keyword), it also uses the default SAP "ORGANIZATION" entity.

I want to remove the "ORGANIZATION" entity from the "PF Balance" expression because it is merging with "LTA Balance" automatically. So when I tried to get "PF Balance", it runs "LTA Balance" action and throws "LTA Balance".

I am unable to set some keywords, due to the default SAP entity. I want to remove this default entity.