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Jul 16, 2020 at 11:50 AM

Score rule operator "EXISTS IN" checking for multiple instances of a interaction?

52 Views Last edit Jul 16, 2020 at 11:53 AM 2 rev

Dear experts,

a score exists in our system with the following rules:

2020-07-16-13-51-02-regelmodell.png

Those are the score categories:

2020-07-16-13-51-32-scores.png

Now, a contact exists that has the following interactions and opt-ins:

2020-07-16-13-41-48-eva-baumeister.png

2020-07-16-13-42-09-eva-baumeister.png

2020-07-16-13-52-32-eva-baumeister.png

Yet, the score I mentioned earlier is only considered warm:

2020-07-16-13-53-04-eva-baumeister.png

The questions I have are: Is this the expected behavior? Is the rule checking for the existence of the "interaction type webinar download" in a contact profile not supposed to check for multiple instances of that said interaction? That means the maximum score according to the depicted rule would be 80.

Thanks in advance,

BR

Nils