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author's profile photo Simon Wallis
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Simon Wallis

C4C - Add Rules & Validations to Live Activity Center

Posted on Jul 20, 2020 at 09:07 AM 105 Views Last edit Jul 20, 2020 at 02:58 PM 2 rev.

We would like to add some KUT rules to the Call Information section of the Live Activity Center - but there don't seem to be options to do this in Adaptation Mode for these screens - the fields don't have the 'Rule' hyperlink:

and the Rules and Validations section of the Implementation configuration are blank:

can this be enabled somehow or is it just not possible for these screens?

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    author's profile photo Prasanth Sarma Aryasomayajula
    Prasanth Sarma Aryasomayajula
    Posted on Jul 20, 2020 at 09:13 AM
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    From my understanding this is an expected behavior and this cannot be influenced by property rules and validations as this are not available for editing .

    It is not possible to adapt this section and add additional fields to the search result display.
    Hovering/clicking on the Account/Contact hyperlink can show you the Quick view which you can adapt and add additional fields to it.

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