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Offer recommendations in an email

Dear experts,

could anyone explain the situation that we are having - offers from offer recommendation block in an email are seldom in a mixed sequence.

What I mean is that if we check offer recommendation "preview", we see offers sorted by ranking with most relevant on top. When we send an email, we take top 20 offers, but the sorting is opposite than it was in the offer recommendation "preview".

In the offer recommendation "preview":

Rank 1 - Offer A
Rank 2 - Offer B
Rank 3 - Offer C
Rank 4 - Offer D

When we send out an email, we get:
Offer D
Offer C
Offer B
Offer A

As I said it is not always the same. For some customers sequence is correct, for some - incorrect.

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3 Answers

  • Best Answer
    Posted on Aug 20 at 08:39 AM

    Thanks to SAP development team. Issue got fixed with a note 2959841.

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  • Posted on Jul 16 at 10:11 AM

    Dear Consultant,

    Can you please share some screenshot, this seems to be strange, Ideally it's should be A to D.

    Thank you.

    Best Regards,

    Kunal Bansal, SAP Marketing Consultant

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    • You can see side by side comparison and how top ranked offers are at the bottom.

      Could it be that email html code could be messing up the sequence? I am asking because I can send to the same person empty email with just offer recommendations and I will get offers in a right sequence.

      capture.png (301.2 kB)
  • Posted on Jul 23 at 06:31 AM

    Dear Maris, I would suggest to create an incident. There are a lot of dependencies from the recommendation model and the email settings. So looks like someone from support has to have a deeper look in your system. Best regards, Silvia

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