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Email Sent to customer logic for invoice

Hi Gurus,

I have a doubt on the below requirement.

1. The customer master data there are 3 mails maintained. Please refer the attached screenshot.

2.When i check the output for the invoice of this customer, the mail is always triggered to 2nd id(, if i remove the second email id, then email will be sent to 3rd id( and if i remove 2nd and 3rd email ids, then it is considering the first mail( which is marked as Standard.

I am not able to under the logic behind this. Please help me on this. From where i can see the logic related to this.

Thanks in Advance.


customer-email.png (22.0 kB)
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  • Best Answer
    Posted on Jul 16, 2020 at 03:59 AM

    What you describe does not seem logical and correct (in my view at least).

    Check first if this is standard print program and form.

    If yes - look for SAP notes in the support portal.

    If not - speak with the developer who created it was the last one to modify it (or try to find the development specification).

    If still no idea why the second e-mail is selected with higher priority - debug. Or ask a developer from your team to debug the program execution.

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    • Chittu M involve your functional SD consultant - they can show you the configuration for the specific output type in NACE and from there you can see which print program is used. If this is an unmodified program delivered by SAP - the consultant can search for consulting and correction notes in the Support Portal.

      If you face challenges in debugging the program - ask a more experienced colleague from your team to help you.

      As to standard SAP - for SD output I would expect the program to select the first e-mail address. Still, if this program was enhanced in your system - it really depends on what logic was implemented.

      Usually, for enhancements one has to write functional and development specifications - look for such documentation in Solution Manager, Jira, SharePoint or whatever you use for storing such content.

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