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Jul 16, 2020 at 06:07 PM

License Info in Line Item Document Tab

104 Views Last edit Jul 16, 2020 at 06:25 PM 2 rev

Hello,

We are implementing our first direct filing with ACE using GTS. It has been an eye opening experience. Anyway, we have come across an issue that we would like to see how it is handled in other installations.

For ACE incompletion checks, the license ( or license exception ) information is automatically created, if configured to do so. We did. However, for license exceptions, the exception code (like GBS, GFT, NLR, etc) is not being placed into PAPNO, where it is expected. Even if deleted and manually entered, GTS will over write the manual entry placing the external license number in the PAPNO field..

We do have OSS Message to SAP on this behavior. We wish to have the highest level of integration and automation. We believe this behavior needs to be revised.

So, if you are filing directy with ACE, have you experienced this behavior? If so, how did you resolve?

Thank you in advanced.

Regards, Dean.