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Crystal Reports 2016

Dear SAP,

I am a licensed crystal reports 2016 customers. When I first purchased my licensed and installed the application on the laptop, everything worked very well. Specifically, I was able to connect to my data which is in the new version of excel sheets. My computer then got damaged and I purchased a new computer and installed Crystal Reports 2016. The problem is the application is missing the "Microsoft office 12.0 access database engine ole db provider". So I am unable to connect to my data which is on the newer version of Excel. I contacted you guys about a week ago and I was advised to uninstalled and reinstalled the application. I did that and it did not fix the problem.

I am unable to do any of my work because I simple cannot connect to my data. Under the Connect to Database using the "OLE DB (ADO), there is no options that says "Microsoft office 12.0 access database engine ole db provider" or "Microsoft office 15.0 access database engine ole db provider".

Thank you for helping me resolve this as I am simply unable to work.

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2 Answers

  • Posted on Jul 16 at 05:26 PM

    Crystal 2016 is 32-bit software, so you have to have the 32-bit version of the OLEDB provider installed. You might also want to look at creating an ODBC connections instead of using OLEDB. If this is not installed on your computer, I believe it is available in the SQL Server Native Client install.

    -Dell

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  • Posted on Jul 16 at 09:25 PM
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