SAP GUI 750: maximum work process hold time exceeded

[former_member692301]

Hi,

I have got an issue reported by two business users.

could you advice how to find out the cause for this error?

[Error message]
maximum work process hold time exceeded
This may be caused by network problem or slow front-end systems

Component: DPTM
Release 749
Version 10
Return Code -21
Counter 1

[Background]
The user see this error few times in a day.
The PC was connected to Wifi or LAN cable.
It happened during a registration, searching, printing and also when the user is doing nothing

[System specs]

OS: Windows10

Component: SAP Logon for Windows

Release: 750 Final Release

File Name: saplogon.exe

File Version :: 7500.2.9.1154

Build: 1904271

Patch Level : 9

Hotfix: 2

Thanks and Regards,

[jerryjanda]

Hi, Miriam:

Thank you for visiting SAP Community to get answers to your questions. Since you're asking a question here for the first time, I recommend that you familiarize yourself with https://community.sap.com/resources/questions-and-answers (if you haven't already), as it provides tips for preparing questions that draw responses from our members.

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Kind regards,

--Jerry

[Sandra_Rossi]

It has been already asked in the forum and there are SAP notes about this message.

[isaias_freitas]

Hello Miriam,

Are the affected users working with large selections / big amount of data?

If you have monitoring active (e.g., "/n/sdf/mon") you could verify what is the status of the work process prior to the user being disconnected.

One possibility is that the work process is in status "on hold" with reason "PRIV".

Then you have a couple of profile parameters to handle the PRIV situation, including the maximum hold time (rdisp/max_priv_time).

Regards,

Isaías

[former_member692301]

Thank you for your advice. I will try to check.

[isaias_freitas]

You are welcome!

[jude_bradley]

Hello Sandra,

Please ensure you use a Supported SAPgui version

See note 147519

• SAP GUI for Windows 7.60 was shipped on 25th of February 2019
• SAP GUI for Windows 7.50 went out of support on 31st of March 2020, please upgrade

[former_member692301]

Thank you for the information.