Skip to Content
Jul 14, 2020 at 11:56 AM

How to debug inbound mail service ticket creation in SAP C4C?

454 Views Last edit Jul 20, 2020 at 02:58 PM 2 rev

Hi Team,

Service tickets are created from inbound mail configuration in SAP C4C. I want to update the source field based on the mail id.

I have written logic in the (ServiceRequest) business object after modify.absl.
Still, I want to debug that script file.

Service ticket creation is automated and created by this id (SAP_SMTP_IN). I can't give my business user id to debug this scenario.

Please suggest on this.