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IW32 System Status (Sys. Status) Field Empty for Certain User in Personas

Greetings,

I am working on a flavor in IW32 and noticed an odd problem with the built-in Sys. Status field. The script checks the text content of this field to make some decisions. I noticed that under my account this works fine, however, under our test account it's not working. This leads me to believe it must be an access/role issue, but I'm not sure what to look for and would appreciate if you can point me in the right direction.

The Sys. Status field is visible on the flavor screen by both users and shows the same status values as usual. However, I put some alert and logging on the script (onAfterRefresh) to print the field contents, and for the test account it always shows an empty value.

For example, testing from my account it printed:
"TECO CSER NMAT PRC SETC"

From the test account, it printed:
""
But when viewing the standard screen/flavor from the test account, the status field shows up fine (screenshot attached).

Version 3.09 Patch 501

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  • Posted on Jul 15, 2020 at 05:30 PM

    Hi Anthony,

    There is no screenshot attached.

    If this is happening for only a few set of users, then you should compare their authorizations, their default settings and see whether there is a discrepancy there.

    Another suggestion would be debugging your script with the test account, printing more information in the log and see whether you can find why it failed.

    Regards,

    Cris

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  • Posted on Jul 16, 2020 at 07:52 PM

    Hi Anthony,

    If you run the SU53 transaction perhaps it will show if there are authorization issues for the test user.

    Thanks,

    Brian

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