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author's profile photo Debbie Sinclair
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Debbie Sinclair

SAP Cloud 4 Customer Sales - Outlook Add-in

Posted on Jul 14, 2020 at 06:11 PM 64 Views Last edit Jul 20, 2020 at 02:51 PM 2 rev.

Can you link your phone call activity from C4C Sales into MS Outlook using the add-in.

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  • Jerry Janda
    Jul 14, 2020 at 06:12 PM

    Hi, Debbie:

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  • author's profile photo Stefan Schmitt
    Stefan Schmitt
    Posted on Jul 15, 2020 at 06:37 AM
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    Hi Debbie,

    yes downloading from C4C it's possible since 2002 and Uploading since 2005 (you can now choose type "phone call" while creating appointment in Outlook), I think.

    You have to go to Administrator -> General settings -> Groupware add in settings

    Here you can check "Downloading of phone calls"

    Probably the user itself has to "reset" his settings in the Outlook addin to get this new settings from the server.

    But beware: At the moment, there is no option to restrict this for some users, like for appointment and tasks, so every User gets this phone calls in their outlook.

    Hope this will help you.

    Kind regards,

    Stefan

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