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redeem a voucher and block it for other POS

Hi Community,

i have a question to understand how the CCO handle redeem voucher database based in cco-manager.

Szenario: Multiple Customer want to redeem a voucher to the same time.

Is there a possibitly to reserve or block a voucher when it use in sales so that no other CCO-POS customer can use the voucher to the same time? How do the voucher database deal with multiple redeem voucher?

Thank you very much and best regards

Daniela

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3 Answers

  • Posted on Jul 14, 2020 at 11:48 AM

    Dear Daniela Strunz,

    Is the reason that you do not want to allow multiple usage of one voucher related to fraud prevention? Because usually our intention to provide the central voucher database is that a customer can redeem a voucher multiple times in multiple locations.

    This could serve as a workaround:

    You set the voucher to "Always redeem entire voucher"

    Result: A voucher can only be used once as a payment means.

    Special case: If the amount to pay is smaller than the voucher amount. In such case you could select payout by voucher (instead of cash) which will then create a new voucher with a new voucher ID for the remainder amount.

    In the below example the original voucher has a value of 20,00 EUR. The voucher is redeemed in a transaction of value 11,90 EUR. Then the remainder amount of 8,10 EUR will become a new voucher.

    Best regards,

    Gunther


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  • Posted on Jul 14, 2020 at 02:42 PM

    Hello Gunther,

    thank you for your feedback but i don't mean the situation as you described. Let me try to explain it in another situation.

    A POS-Cashier sales an article and let the customer reedim a voucher like in the Sceenshot.

    rvoucher-screen-1.png

    rvoucher-screen-2.png

    In this moment there is another customer for example in an web shop. He has the same Voucher-ID and enter the Voucher-ID for reedim in his sales process at the baket.

    Will the cco-voucher database block the voucher for the customer in the POS? Is there a flag in the voucher database that the voucher-id is actual in an sales process?

    Hope you get me now bette. Thank you for your appreciation.

    Best regards,

    Daniela


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  • Posted on Jul 15, 2020 at 11:07 AM

    Dear Daniela Strunz,

    I understand your question better now. There is no flag as such that blocks a voucher when it has been selected (but not finished / posted) in one POS system.

    So in theory this is possible:

    1. Customer has an open voucher 123
    2. On POS A the voucher 123 is selected as a payment means (but receipt is not yet posted)
    3. On POS B it is possible to select voucher 123 also as a payment means (i.e. the voucher is not blocked)

    So on both POS the voucher can be used as a payment means simultaneously.

    What is however not possible (I am not sure if this is your concern?) is to spend more than the remaining voucher amount. So let's assume the POS A sends the receipt first using up the entire open voucher amount. Then it is not possible to post the receipt from POS B with this voucher. The cashier from POS B will get an error

    Best regards,

    Gunther


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