Saikumar Rekha

SAP CAI message text with image

Posted on Jul 13, 2020 at 01:16 PM 42 Views

I have a requirement wherein I had to send text+image as a reply, Here my channel is Twilio and I have gone through the compatible message formats.

Twilio only supports text and images but both combined aren't possible. Is there any other approach to send in the message or should I develop a custom bot connector to format the messages received from bot builder?

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Saikumar Rekha

Jul 13, 2020 at 02:19 PM

@Jean-Yves Guyomarc'h the message/reply to the user is like results for his query... so as the results will be more than one and in each, there is text along with the image.

So if I send both separate the user experience will not be good.

I have gone through the bot connector of sap in github but couldn't find much reference on this.
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Jean-Yves Guyomarc'h

Jul 13, 2020 at 02:06 PM

Hi Saikumar,
You could just send a Text response and an Image response in the same action. Why isn't that enough?
BR - Jean-Yves
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