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author's profile photo RAMESAN PP
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RAMESAN PP

C4C Error in web service monitor

Posted on Jul 08, 2020 at 10:11 AM 151 Views Last edit Jul 14, 2020 at 01:02 PM 3 rev.

Dear Team,

We are receiving the below error in C4C system while receiving customer from SAP B1

Error Message#1: Error in message header mapping; agent class is CL

Error Short Text: Exception: Error in message header mapping; agent class is CL_BUPA_MDG_REPLICATE_BUPA_REL

can anyone provide solution for this issue.

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5 Answers

  • author's profile photo Nishanth S Murthy
    Nishanth S Murthy
    Posted on Jul 08, 2020 at 11:24 AM
    2

    Hi RAMESAN PP,

    The issue could be occurring because of an incorrect RecipientParty ID sent for Receiver system. Please check the RecipientPartyID in the payload of the failed message and cross check it with your logical system ID which you can find by editing any of the communication arrangement in your C4C system.

    Both these should match. If not,kindly send the correct system ID while replicating the message from B1.

    Kind Regards,

    Nishanth

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  • author's profile photo Prasanth Sarma Aryasomayajula
    Prasanth Sarma Aryasomayajula
    Posted on Jul 08, 2020 at 01:55 PM
    1

    refer knowledge base article :Exception: Error In Message Header Mapping Agent Class Is CL_****

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  • author's profile photo RAMESAN PP
    RAMESAN PP
    Posted on Jul 08, 2020 at 02:10 PM
    0

    Dear Nishanth,

    Thanks for the response

    can you please check the below snap shots it is same only but still we are not getting success message in C4C.

    Please help me it is very critical affecting business.

    Regards,

    +971 525898644


    communication-arrangment.jpg (55.7 kB)
    payload.jpg (52.1 kB)
    communication-system-after-changes.jpg (40.8 kB)
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  • author's profile photo Satya Manideep
    Satya Manideep
    Posted on Jul 15, 2020 at 06:39 AM
    0

    Hello RAMESAN PP

    Ensure the all System Instance ID , Business System ID, IDoc logical System ID are updated with value "B1I_INTEGRATION" in your communication system. After that ensure , you reactivate the communication arrangement and restart the failed message - issue should be resolved. Let me know if the problem still persists.

    Regards,
    Manideep Satya

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  • author's profile photo RAMESAN PP
    RAMESAN PP
    Posted on Jul 25, 2020 at 02:13 PM
    0

    Dear Manideep Satya,

    Thanks for ur response issue solved after recreating communication system.

    Can u Please check the below c4c Local system ID was not showing in integration after upgraded to SAP 10.0 from 9.3.

    We need to give C4C system id in SLD Properties but column is not showing after upgrade.

    Regards,

    Naresh M

    +97152898644


    sldjpg.jpg (28.9 kB)
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