Skip to Content

How to enter free of charge in customer inquiry

Hi guys! I have a situation that involves selling 10 items of product A, and the deal is that for every item sold, the customer gets a product B free of charge. How do I include this in the customer inquiry and quotation? I am able to include all the products (free and charged) but I am unable to mark the free ones as "free of charge". I read somewhere that you can use the code TANN for marking an item as free of charge, but I don't see this option on the inquiry or quotation screens. Are we actually not supposed to include free items on inquiries/ quotations? Or do we include them and not list them as free? Please HELP!!

Add a comment
10|10000 characters needed characters exceeded

  • Thank you for your question

    Please note I updated one of the tags and removed the SAP Mentors tag, as I didn't see where your question related to the SAP mentors program. Please be more careful when selecting tags in the future.

Related questions

1 Answer

  • Best Answer
    Posted on Jul 02, 2020 at 05:01 PM

    I think you are mixing the documents and item categories a little bit...

    Inquiries are created in the system based on what the customer asked to receive. In business terms this is the equivalent of a letter "Kindly send me your best price for delivering 10 EA of product A by 25.07.2020."

    Usually, the customer cannot tell you "I want to get 10 EA of A and get 2 EA of B for free". I do not mean that this is impossible to happen, but it is usually the selling company that sets rules for promotions. If this happens, you will be probably using item category AFNN for the free item and you will set for this free item the main item (material A) as a higher level item. There is a good reason to set the main item as a higher level item for the free of charge product - you want to make it known to the customer that they can get B only if they take product A.

    After you receive an inquiry, you create a quotation. This is the answer to the customer request. In it you can for example say: we can deliver 10 EA of A for the price of 2.50 EUR/EA, you will also get 2 EA of product B for free. In such case the item category for the main (non-free) item will be AGN and for the free of charge item (product B) it will be AGNN.

    If the customer accepts the proposal, then you create a sales order, where you will have TAN for product A and TANN for product B.

    Just having special item categories for free items does not make them free of charge to the customer. For this to work you either need a discount condition applied to the second item (a 100% discount) or to make the item not relevant for pricing.

    AFNN and AGNN in standard are configured as not relevant for pricing, which is why I mention both options - with discount and without pricing relevance. It depends on the business specific and the legal requirements how free of charge items should be handled (even in quotations). By the way, in your system the item categories may be different (e.g. YGNN, ZFNN) - double-check with your local support team which item categories you have to use.

    The main challenge is to specify in the quotation that there is a certain relation between paid product A and free of charge product B. If this is a promo package that you use often and if the 1:1 relation is fixed - you can even create a BOM and explode it in the corresponding documents instead of entering manually the items. You can name it A+B promo pack or something like that.

    If this is not acceptable for your scenario, maybe you can add some additional text that will be printed in the quotation output. It is not mandatory to have explanatory texts, of course, but it is best to avoid misunderstandings when you send out quotations.

    I hope that now it is a bit more clear than before. Yes, you can have free items in quotations and inquiries. Yes, you can show them as free of charge.

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.