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Reporting incidents template


I have used to work for SAP and I remember on the creation of an incident we had a template form where we can describe very precise in a few questions how to reproduce the error, location, print screens.. etc

Could you help me with such a "incident report template" ?



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  • I don't really understand why you say "very precise". I would say that the template is "very general", something like that:

    • Short title
    • Application Component
    • Search existing SAP notes
    • Impact on business
    • System where the issue occurs and login data
    • Steps how to reproduce
    • What is considered wrong
    • What is expected
    • Your name, how to contact you, when
    • Etc.

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  • Posted on Jul 06 at 08:41 AM


    Attached file has the steps and details of Incidents in SAP.

    Create and Escalate incident

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