We are in the process of building a SAP Contact Center system. As Skype is going to be phased out , is there a document that talks about the details how to connect to MS Teams to Contact Center for the VoIP configuration?
At the moment SAP is looking at the topic and there is no ready made documents available. Meanwhile could you specify what kind of connection you are looking for?
not sure what exactly Ajay is looking for (probably using Teams for voice channel) but I think at least successor of OBI integration would be a good start :-)... There are customers using presence synchronization between SAP CCtr and MS Skype for Business but they are more less migrating to MS Teams..
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