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Multiple users accessing Irpa through CAI

chandrasekarK
Participant
0 Kudos

Hi,

I have created a CAI bot integrated with IRPA Bot where the CAI bot wil get the inputs from the user and will trigger the IRPA Bot to Unlock the User Account.

I have doubt about the simultaneous trigger of the IRPA Bot. If Multiple users access bot simultaneously, How the IRPA bot will handle the requests from the Users ? Whether it will reject the request or it will queue the request ?

Thanks and regards

Chandrasekar

Accepted Solutions (1)

Accepted Solutions (1)

former_member638425
Participant

Hello,

If multiple users are working with the same agent the jobs will be queue. The jobs will be dispatch according to the order and availability of the agent. For more information on agent statuses please refer here.

Kind regards,

Rosa

Answers (0)