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Jun 30, 2020 at 08:13 AM

Getting username and storing without activating other skill in sap conversational AI

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Hi,

I am creating chatbot which has a skill called USER UNLOCK used to unlock the user account in the system. For this i need to get system username from the user . So I will prompt the user to enter the Username and then i will store in the variable for the later use.

But the problem i am facing is that whenever the user enters the username , the chatbot started triggering other skills also.

For E.g when the user unlock skill is triggered ,the flow is as follows.

Bot: Please enter your username e.g DEMO

User: KBOT (Username of the system )

Bot : Bye. (The bot recognising KBOT as greetings and triggering that skill)

How can i make the bot To store the username and also avoid the bot from starting another skill ?

Is there a way to do this.