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Jun 26, 2020 at 07:31 AM

How to link interaction to contact

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Hi there,

I just uploaded a new example CSV file with 3 interactions, see below. The contacts you see here already exist in the system of SAP Marketing Cloud, so the system must add the interactions to the profile.

The problem is the system doesn't add the interactions to those profiles, see below. However I can still select the interactions in our segmentation model. How is this possible or where could be the problem? Or are there any required fields missing?

Upload screen shot

Profile screen shot

Segmentation screen shot