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Jul 01, 2020 at 09:51 AM

Payback and Royalty in SD

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Dear experts,

i am facing a challenge of design a payback solution in SD

Background

  • Customer can join the partner program (like a membership)
  • According to sale volumn, partner get the points e.g. 100 $ = 1pt
  • points will be managed in our CRM system and updated via data from BI, so every partner has an point account in CRM
  • with points partner can purchase special products or services in ERP (ERP communicate withCRM to get the current status of points)
  • after the purchase, the points will be deducted accordingly in CRM

Question:

  1. how we treat "points" in SD, is this a new currency? dummy material ?
  2. how we build the sales process invoiced/calculated with points instead of normal currency ?
  3. we may enable customer to buy "points" with real $, this also need to be considered.

Thanks in advance!

Regards

Reck