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Jun 25, 2020 at 02:50 PM

ITSM - Free text search for Reporter

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Hi everybody,


the customer want to get the possiblilty for the free/full text search of incidents. It means, the search must be restricted by tickets of this customer only (VAR-Scenario).

Do we have this possibility in SolMan now?

I've found only one related SAP Note 1981995 - Restricting Visibility of Messages Using An Assigned Configuration Element but it seems to be old and associated with development or BAdI implementation.

I would prefer a customizing solution.

Thanks for your help.

Best Regards,
Sergey